BUWWA

Terms & Conditions

Last updated: November 2026

1. Service & Delivery Locations

  • BUWWA delivers freshly prepared South Indian food subscriptions only to authorised partner locations (colleges, schools, offices, hospitals and residential complexes) in our active service areas, starting with Nellore.
  • Meals are handed over at the designated delivery desk, reception, gate or counter of your selected location during the chosen time slots.

2. Food Orders, Schedule & Unforeseen Events

  • Your active Food Chart represents your recurring weekly meal choices.
  • Tomorrow's orders are created from your chart at the time of daily order creation. Changes made afterwards apply from the next delivery cycle.
  • In unavoidable situations (weather, transport blockages, kitchen breakdowns, power failure, campus access restrictions etc.), food orders may get cancelled or delayed. Cancelled orders are not charged to your wallet.

3. Pausing & Resuming Deliveries

  • You may pause deliveries at any time from your dashboard.
  • Pausing drops pending upcoming orders. Orders already accepted for kitchen preparation cannot be cancelled for that day.
  • When you resume, orders restart from the next order creation cycle.

4. Pricing, Fees & Wallet

  • Deliveries require a prepaid BUWWA wallet. Your wallet is charged only after an order is marked Delivered.
  • Product item prices may change in future. Revised prices apply to subsequent orders.
  • Packing fee, delivery fee and handling fee may be introduced or changed in future.
  • Wallet recharges via UPI or bank transfer are credited after admin verification of the payment reference.

5. Food Quality, Photos & Allergens

  • Product item photos are only for illustrative purpose. Actual food items may look different.
  • Meals are cooked fresh without preservatives. Please consume within 90 minutes of delivery.
  • Our kitchen handles dairy, lentils, peanuts, tree nuts, sesame, mustard and gluten. Check dish details if you have allergies.

6. Refunds & Issues

  • Unused wallet balance can be refunded on request if you discontinue the service.
  • Report missing or compromised dishes on WhatsApp within 2 hours of delivery for a wallet adjustment.

7. Contact

  • WhatsApp / Phone: +91 70137 23400
  • Email: teambuwwa@gmail.com
  • Nellore, Andhra Pradesh